Quality
We at Insituform® make it our goal to deliver Total Quality to all of our customers. This not only means satisfying our customers’ requirements today, but continuously improving on our technology, materials, products and services.
At the foundation of our Total Quality program is our ISO 9001:2000 certification. This certification means we have documented management systems in place focused on fulfilling customer quality requirements, complying with regulator requirements, enhancing customer satisfaction and achieving continual improvement. These standards and certification include the design, manufacturing, installation and service provided by Insituform.
Incidentally, ISO 9001 certification isn’t something that a company works for and then files away. Our Total Quality Management systems are living, breathing efforts that are measured continuously and regularly audited by third party registrars to ensure our ongoing certification and continual improvement.
You’ll notice the difference.
• Fewer complaints
• Higher reliability
• Faster service
• Lower costs
• Better accountability
At Insituform, you don't see the hours of testing or 22 manufacturing checks that take place on a daily basis, Only our Experience Shows®. Add behind the scenes quality practices to our non-disruptive installation
methods - and customers rarely see the work that
goes on beneath the streets of their cities and towns -- they only see
the results.
Everyone pays for poor quality, and similarly, we all benefit from quality systems that lower costs, improve products and keep homeowner complaints to a minimum.